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As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Zendesk Help Center Advances Omnichannel Customer Self-Service
Successful omnichannel retailers provide seamless and consistent brand experiences ― which include customer self-service ― regardless of how and where along the path to purchase customers choose to engage. Zendesk,…
News December 31The Evolution Of Retail In 2014
2014 will be a REALLY interesting year in the tumultuous evolution of technology’s impact on retailing. Note I said evolution, not revolution. Megatrends like social and mobile will enable a…
Executive Viewpoints December 31Introducing Customer Driven Commerce
A top business priority for all retailers, regardless of the type of products they sell, is to turn one-time buyers into long-term, loyal customers. However, as many as 80% of…
Executive Viewpoints December 31Golfballs.com Increases Click-Throughs With Service-Focused Ads
For many online shoppers, customer service ratings help determine which retailer will get their business. That is why more businesses are touting their exemplary service in a variety of ways,…
News December 31IDC Retail Insights: Marketing, Supply Chain And Big Data On Radar For 2014
Renewed investments in sourcing, marketing and Big Data are among the retail developments forecast for 2014 by IDC Retail Insights. In a recent webinar, titled: IDC Retail Insights 2014 Predictions:…
News December 30Does Your Company Make Innovation A Priority?
If you overheard two people talking about Amazon Drones while walking down the street or even while working in your office, you probably wouldn’t need any additional context or explanation. …
Executive Viewpoints December 30Delivering Fast, Engaging In-Store Customer Experiences
By Lorenz Jakober, Senior Product Marketing Manager, Akamai Technologies There’s no doubt that mobile shopping will be a major trend again this year. Early numbers across 30 Akamai retail…
Executive Viewpoints December 27Murdoch’s Ranch & Home Supply Taps EPiServer For Upscale Online Experience
For companies first venturing into the e-Commerce space, the process may seem a little daunting, particularly if the products being sold are unique. Several factors need to be considered, including:…
News December 27Study Shows Increases In Cashless Shopping, Renting Products
Retailers and technology companies regularly conduct and consult consumer research to prepare for tomorrow’s retail challenges. Among current research findings, consumers are shifting to cashless transactions and showing a greater…
Features December 26
