Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Can Businesses Survive Without A Corporate Hierarchy?
(Photo courtesy: Quartz) Zappos CEO Tony Hsieh has turned the online retailer into a billion-dollar destination for shoppers all kinds. Over the past 14 years, Zappos has innovated in customer…
Executive Viewpoints January 715 Retail Experts Share Predictions For 2014 In RTP Outlook Guide
Have mobile payments lived up to the hype? How can retailers compete with Amazon? Are customer engagement strategies measuring up? These and other questions are asked and answered in the…
Features January 6Customer Demand For “Commerce Anywhere” Dictates New Retail Model
The classic multi-channel retail business model has recently been eclipsed by a “commerce anywhere” approach. Where retail channels were once highly segmented, consumer expectations now dictate an experience which leverages…
Executive Viewpoints January 6Holiday Returns Fraud Could Cost Retailers $3.4 Billion
As many retailers celebrate spikes in 2013 holiday sales, the overall industry must guard against a related spike in return fraud: An estimated $3.39 billion will be lost due to…
Features January 6Invodo Engages Customers With InPlayer Video Experience
When produced successfully, product videos can provide shoppers with a strong visual representation of what an item looks like and how it can be used in everyday life. In essence,…
News January 6Men’s Wearhouse Increases Jos. A. Bank Acquisition Offer To $1.3 Billion
UPDATE: On Monday, Jan. 6, 2014, Men’s Wearhouse announced in a press release that it has increased its initial offer to acquire Jos. A. Bank from $55 per share to…
News January 6AFCV Completes Acquisition Of ForeSee Results
AFCV Holdings, LLC, a provider of cloud-based solutions designed to help businesses improve customer acquisition and engagement, recently completed its purchase of customer experience analytics company ForeSee Results. With the…
Features January 6The New Loyalty Program: Turning Customers Into Fans
Successful retailers build one-to-one relationships with customers by knowing who they are, what they want, and where they are as they move through a transaction. The ability to understand customer…
Executive Viewpoints January 6Driving Past Multi-billion Dollar In-store Execution Errors
By Justin Behar, CEO and Co-founder, Quri Retail execution is one of the most complex, labor-intensive operations in our consumer economy. Millions of items are touched multiple times on the…
Executive Viewpoints January 6
