Retail TouchPoints
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Foko App Enables Photo Sharing With Built-In Feedback Mechanisms
Foko has released a visual messaging app that enables retail teams to share photos when communicating internally, from the company headquarters all the way down to the store level. The…
News March 29
10 Ways Retailers Can Out-Amazon Amazon
When people are asked to identify the undisputed king of online retail, one name quickly springs to mind: Amazon. Although China’s Alibaba is technically bigger, Amazon rules as the global influencer…
Executive Viewpoints March 29
Multicultural Touch Points: A Lesson In Understanding, Communication And Data Science
As retail marketers, we tend to think about touch points in terms of hitting the right audience at the right time. However, there are underlying components that make up an…
Executive Viewpoints March 29
How Mobile Is Reshaping the Entire Shopping Experience
A data explosion has already been reshaping the retail industry as companies bring together point-of-sale data, web site traffic, marketing numbers, transactional data and more. But analyzing all this information…
Executive Viewpoints March 29The 3 Basics Of Customer Service We’re Probably Not Getting Right
By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group.…
Executive Viewpoints March 29
What Retailers Can Learn From Netflix In 5 Easy Lessons
Since its inception in 1997, Netflix has implemented a number of disruptive business practices and innovative approaches to customer experience. Its initial business model was simple enough: Offer consumers seamless…
Features March 29
Grocers Slow To Embrace Online Shopping Even As Consumer Interest Doubles
Online grocery shopping is set to double in popularity this year: while 8% of consumers bought groceries online in 2015, 17% say they are likely to do so in 2016,…
News March 29
RAEN Targets The Optimal Customer Mix With Scoring Technology
Boutique handmade eyewear maker RAEN wanted to get its extremely visual brand out to the masses in an effective way. The company also sought to target its ads, to get…
Features March 28NRF Urges Fed To Reduce Card Swipe Fees…Again
The National Retail Federation has called on the Federal Reserve for another reduction in debit card interchange fees. While the average interchange fee for merchants is presently 24 cents per…
News March 28
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