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PwC Holiday Outlook 2026: Spending Holds, Shopping Habits Shift
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Mattress Firm Adopts AI-Powered Inventory, Forecasting and Supply Chain Solution
Mattress Firm has selected Invent.ai to provide AI-driven inventory solutions for demand forecasting, store and DC replenishment and merchandise financial planning (MFP). The move is designed to improve both the…
News April 18Ecommerce’s Secret Weapon: WhatsApp Tackles Failed Deliveries Head-On
There’s an unspoken rule in ecommerce: you can get everything else right, but if you fail to deliver, you’ve failed the customer. It’s not about packages; it’s about promises. Failed…
Executive Viewpoints April 18Walmart Leverages Geospatial Tech to Expand Delivery to 12 Million New Households
Walmart has deployed geospatial technology to create a data science model that divides geographic areas into precise hexagonal grids, with the goal of optimizing delivery zones for greater efficiency. Redefining…
News April 17Michaels Expands Party Assortment, Enhances In-Store Event Offerings
Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply products, additional balloon options and enhancements to its…
News April 17Toys ‘R’ Us Partners with Ripley for South America Debut
Toys ‘R’ Us, which already has established brick-and-mortar presences in Mexico, Central America and the Caribbean, is venturing even further south for its next debut. Parent company WHP Global has…
News April 17WHY Brands Creative Exec: ‘Innovation is truly ingrained in our DNA’
Everyone says they support innovation, but at too many companies, that support doesn’t go much beyond mission statements and public relations. Organizations that truly want to foster innovation have to…
Features April 17Loyalty, Love and Lifetime Value: The Mother’s Day Retail Opportunity
Mother’s Day is a retail dream. But it’s not just about one-off sales on one day in May. It is a chance to connect with two customers at once –…
Executive Viewpoints April 17Lids Rolls Out New Format Featuring ‘Build-A-Cap’ Kiosks to First 20 Stores
Customization, personalization and localization are key elements of the new Lids store format, which the retailer rolled out to 20 stores in 16 states this month. The stores’ redesigned customization…
News April 16Western Union Launches Media Network, Seeks to Monetize 15 Million U.S. Customers
Western Union has created a media network business and partnered with sell-side advertising company Magnite, which will provide the financial services company with the technology needed to buy media as…
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