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PwC Holiday Outlook 2026: Spending Holds, Shopping Habits Shift
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Can Gap’s Virtual Dressing Room App Reduce Returns?
Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap‘s new DressingRoom app, which uses augmented reality (AR) to help shoppers see…
Features February 14Sunglass Hut Localizes In-Store Experience
Sunglass Hut has enabled stores across Australia and New Zealand to localize and personalize merchandising, with the goal of creating shopping experiences that feel custom-tailored for each location. The retailer,…
News February 14ALDO Group Transforms Supply Chain To Support Operations Planning
The ALDO Group has deployed Logility Voyager Solutions to support its sales and operations planning and supply chain transformation initiative. The footwear and accessories manufacturer/retailer operates an omnichannel supply chain that…
News February 14Can Lagging Luxury Brands Stage A Comeback In 2017?
By Glenn Taylor, Senior Editor Department stores’ woes have captured the headlines, but unfortunately they’re not the only ones on the sea of troubles. The worldwide luxury market is projected…
Executive Viewpoints February 14Behind-The-Scenes Look: How To Start Preparing For Successful Holidays
As the trees come down and the decorations are boxed away, smart retail brands are already working away to leverage their holiday sales data to plan for the next holiday…
Executive Viewpoints February 14Messaging Mavens: The Utility Of Chatbots Across Demographics
We’ve come a long way since the days of AIM and SmarterChild. The world of chatbots is emerging and fast-moving, with players as diverse as Sephora and StubHub. With the ability to exist…
Executive Viewpoints February 14Avoiding Regulatory Wrist Slaps: Retailers Face Stiffer Recall Penalties
Even though the brunt of product recalls falls on manufacturers, retailers have an obvious stake in quickly and efficiently clearing recalled products from their shelves. Retailers are ultimately responsible for…
Executive Viewpoints February 14Top Tips To Drive Targeted E-Commerce Traffic
The continued growth of e-Commerce has switched the roles of “supply” and “demand” within retail. Brands must now pursue consumers via every available digital touch point. Moreover, retailers need to…
News February 14Kustomer Debuts Shopper-Centric Support Platform
Kustomer has released a customer-centric support platform designed to unify shopper conversation, e-Commerce transaction data and customer tracking events, all in one interface. Kustomer built the solution specifically to address…
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