Retail TouchPoints
PwC Holiday Outlook 2026: Spending Holds, Shopping Habits Shift
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The 4 Most Overlooked Touchpoints In Online Retail
Over the past decade, retailers have poured tremendous amounts of resources into creating and maintaining their e-Commerce sites, embracing the opportunity to sell their products online. With the explosion of…
Executive Viewpoints February 21A Lesson On Why Individual Incentive Programs Don’t Work
By Steven L. Blue, Miller Ingenuity This past holiday season, I was shopping at a large retailer for a Christmas gift for my wife. My daughter and I talked to…
Executive Viewpoints February 21
Winning The Last Mile: Controlling Costs While Satisfying Consumers
The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive arena for winning sales and customer loyalty. If retailers fail to meet…
Features February 18
Lean UX, Data-Driven Insights Top Mobile Trends In 2017
As mobile continues to gain a greater role within retail, brands must focus on five major trends in 2017, according to a report from DMI. Trends that may impact mobile…
News February 18Stratix To Support Verifone Payment Devices
Managed mobile services provider Stratix Corporation announced it is now an authorized Verifone Estate Manager Technical Support Center. Stratix will support Verifone payment devices for enterprise customers through the company’s…
News February 17
GNC Takes $433 Million Loss Amid Mass Rebranding
GNC’s furious attempt at a turnaround is not looking promising. The retailer reported a net loss of $433 million in Q4, demonstrating that the brand will need more than a…
News February 17
Ralph Lauren Picks First CMO As It Moves ‘Forward’
Only weeks after CEO Stefan Larsson said he would step down from the brand in May due to creative differences, Ralph Lauren has hired its first Chief Marketing Officer. Jonathan…
News February 17The Physical Web – Digital Touch Points For Brick-And-Mortar
By Richard Graves, BKON Connect, Inc. The good news is that 92% of purchases are still made at brick-and-mortar retailers. The bad is that the trend is negative and the…
Executive Viewpoints February 17
Chinese Laundry, NetRush Simplify Sales Tax Management
With tax rules changing every year and varying across state lines, retailers face tremendous headaches trying to keep up. The entire process takes a lot of time and manpower, but…
Features February 17
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