Retail TouchPoints
What American Eagle, Journeys and Tillys Are Betting On This Back to School
Top Stories
Latest Posts
12 Restaurant Brands Choose Cloud-Based Loyalty Platform
What do restaurants including Smashburger, El Pollo Loco, Pieology and Veggie Grill all have in common? They are part of the dozen brands that selected Punchh, a cloud-based technology platform…
News February 7
All CIOs Want For 2017…Is Unified Commerce
November 25, 2016 lived up to its name for many retailers, signaling the start of holiday shopping and revenue generation. Unfortunately, for some unprepared retailers these results were disappointing. Black…
Executive Viewpoints February 7
The Four C’s Of Avoiding The Holiday Hangover
Dependable, competent seasonal employees are essential to business success. Any retail human resources department will tell you that qualified, reliable temporary workers who can reinforce peak seasonal needs lead to…
Executive Viewpoints February 7
How Retailers Can Grow Their Customer Base With Gift Card Programs
Whatever goods or services you sell, whether you do business primarily online or in a brick-and-mortar location — your business can benefit from implementing a solid gift card program. That’s…
Executive Viewpoints February 7
Kore Releases Natural Language-Enabled Smart Bot
Kore has unveiled a natural language processing (NLP) enabled platform, Smart Bot for Commerce, designed to help consumers search, check out, manage orders and get support via a conversation at…
News February 7
Interactions Unveils Voice Biometrics Service
Interactions has released its Voice Biometrics service as an extension of the company’s Intelligent Virtual Assistant solution. Voice Biometrics is designed to enable businesses to eliminate the need for cumbersome passwords and…
News February 7A Quality In-Store Pickup Program Starts With A Seamless Digital Experience
By Ed Kennedy, Episerver Buy online, pick up in-store programs (also known as click and collect) are a favorite among shoppers and retailers alike. These programs cut shipping fees and…
Executive Viewpoints February 7
The Car As Commerce Platform: Retail’s Captive Audience Opportunity
The automobile business, like the retail industry, is undergoing huge disruption. In addition to changes in the cars themselves (electric engines, self-driving technologies), there are fundamental changes afoot in the…
Features February 7
47% Of CX Managers See Outdated Technology As Biggest Barrier
Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having a tough time answering the call to deliver on those experiences. Nearly…
News February 7
