Retail TouchPoints
Ulta Beauty CEO Kecia Steelman on the Target Exit and How AI-Powered Loyalty Data will Drive its Next Growth Chapter
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Retail Sales Projected To Grow Between 3.7% And 4.4% In 2018
The National Retail Federation (NRF) unveiled its 2018 economic forecast, projecting annual U.S. retail sales will increase between 3.8% and 4.4% over 2017. The positive projection comes after an encouraging…
News February 9Price And Value: The Yin And Yang For Customer Conversion
By Jason Beckerman, Unified For retailers, the secret to acquiring new customers, and maintaining them long-term, will always come down to price and value. With this in mind, it’s critical…
Executive Viewpoints February 9The Silence Of The Customer Service Representative
There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them something; tell them; and remind them that you told them. Perhaps it’s…
Executive Viewpoints February 8
Jet.com President Becomes Partner At Venture Capital Firm
Liza Landsman, President of Walmart’s Jet.com, will join global venture capital firm New Enterprise Associates (NEA) in early spring 2018. As a venture partner based in the firm’s New York…
News February 8Le Tote Expands Subscription Concept To China
Fashion rental subscription service Le Tote is expanding internationally, debuting its brand in China in spring 2018. It will be the first U.S. subscription service to enter the Chinese market,…
News February 8Amazon Brings Prime Delivery Challenge To Grocery Industry
A long-awaited result of the Amazon–Whole Foods acquisition is finally here: Amazon will start delivering groceries from Whole Foods via its Prime Now one- and two-hour delivery service in select…
News February 8
Should Retailers Prioritize Workforce AI Investments?
Artificial intelligence (AI) was the hot topic at the 2018 NRF Big Show. Big-name retailers, including eBay and 1-800-FLOWERS.COM shared success stories; academics debated the ethical safeguards that need to…
Features February 8
Shopgate Unveils In-App Live Chat Feature
Shopgate has debuted an in-app live chat capability, powered by Intercom. The feature is designed to give retailers more control and organization for their mobile shopping app needs, and in…
News February 8
BRIDGEi2i Releases AI-Powered Analytics Platform ExTrack
BRIDGEi2i has unveiled ExTrack, an AI-powered analytics platform designed to leverage text analytics and natural language processing to help retailers gauge customer sentiment, interests and reactions at multiple touch points.…
News February 8
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