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Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly becoming one of retail’s most urgent operational crises. Today, few shoppers walk…
Executive Viewpoints April 28
Growing Adoption of AI Makes it the Next ‘Trust Battleground’
Consumers are engaging with AI in ever-growing numbers, but the technology itself is so new — and is changing so rapidly — that many organizations are in a constant game…
Features April 27
Snapchat Grows Up: How Brands are Using the Billion-User Powerhouse
If you still think Snapchat is just for teenagers, Sidharth Malhotra wants to change your mind. Malhotra, Global VP of SMB and Mid-Market at Snap Inc., recently appeared on the…
News April 27
Bed Bath & Beyond Seeks to Unify Customer Identity and Engagement Across Brands
Bed Bath & Beyond has partnered with the residential ecosystem platform Bilt to unite customer identity, loyalty and engagement across its growing brand portfolio, which now includes its namesake banner…
News April 27
Williams-Sonoma Launches Dormify to Help Decorate Cramped College Quarters
A little less than one year after acquiring the Dormify intellectual property (IP), Williams-Sonoma has launched Dormify as its 10th banner, featuring products designed to meet the needs of students…
News April 27
Weathering a Potential Retail Data Drought
Changes in consumer behavior, technology and privacy regulation are all impacting retailers’ ability to understand their customers. The recent growth of social and agentic AI shopping is radically transforming how…
Executive Viewpoints April 27
Selling Memory at Scale: Pandora’s Digital Transformation Story
Featuring: David Walmsley, Chief Digital and Technology Officer, Pandora Most people know Pandora for its iconic charms, but far fewer realize the company is the largest jewelry brand in the…
Podcasts April 27
Chico’s Debuts Credit Cards Tied to Streamlined Loyalty Programs
Chico’s FAS has introduced its first-ever credit cards — both a Mastercard-powered co-branded card and a private label credit card — for each of its brands: Chico’s, White House Black…
News April 24
Theory Joins Poshmark’s One-Click Resale Listing Program
Theory has become the latest contemporary fashion brand to join the Resell on Poshmark program, a one-tap resale experience embedded directly into retailers’ sites that allows customers to instantly list…
News April 24
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