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Don’t Keep Them Waiting: BOPIS Pickups Under 2 Minutes Generate 4X The Return Visits
Retailers today are operating in the “NOW economy” — a time when mobile-first customers can summon almost anything they want on-demand. Buy online, pick up in-store (BOPIS) programs are key…
News January 6
Resolving Complaints And Keeping Your Retail Customers In The Process
How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where retailers often rely on remote contact center agents…
Executive Viewpoints January 6Report: TOMS Shoes Creditors Will Take Over Business From Founder
The creditors of TOMS Shoes have agreed to take over the casual footwear brand in exchange for restructuring its debt, according to a company letter sent to employees obtained by…
News January 3
Ruti Overcomes In-Store Personalization Challenge With Opt-In Facial Recognition
Launched in 2009 with a specific focus on designing apparel for women 35 years and older, Ruti built its following by sticking to three rules for apparel design: it must…
News January 3
Retailers Falling Behind In Path-To-Purchase Analytics
Though the first wave of P2P Analytics was born in the CPG/Retail space, retailers and consumer products groups now find themselves falling behind in its adoption and application. P2P arose…
Executive Viewpoints January 3Harris Poll Survey: 82% Of Shoppers Say Retailers Should Reduce Returns To Boost Sustainability
Shoppers are increasingly aware of returns’ environmental impact, and they want retailers to fix the problem: 82% of e-Commerce customers say that that online retailers have a responsibility to do…
News January 2
4 Last-Minute Tips To Mitigate Holiday Returns Challenges
For retailers, the morning-after New Year’s hangover has nothing to do with alcohol and almost everything to do with returns. In fact, UPS dubbed Jan. 2, 2020 “National Returns Day,”…
Features January 2
Yahoo Small Business Debuts Business Maker Platform
Yahoo Small Business has launched Business Maker, a mobile-first platform designed to walk small business owners through the early development of their company, from launch to growth. The software provides…
News January 2
FactGem Connects Siloed Data To Help Retailers Analyze Customer Intentions
FactGem, a data analytics solution provider, helps retailers glean insights from large amounts of data without the need for coding. The software uses modern graph database technology to uncover customer…
News January 2
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