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Carter’s Flags Consumer Pricing Resistance, Moderates Back-Half Outlook Despite Strong Q2
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Amika Chatbot Upgrades Hair Care Retailer’s Upselling Capabilities
Direct shopper interactions are a powerful sales driver, even online: fielding questions directly and offering specific product suggestions upsells in a way that even the most powerful personalization engines can’t…
Features July 24
Why Retailers Are Leveraging AI To Empower Their Remote Contact Centers
To curb the spread of COVID-19, states across the U.S. mandated the closure of “nonessential” businesses. More than 250,000 stores have temporarily shuttered since mid-March, representing 60% of overall U.S.…
Executive Viewpoints July 24
Improving Supply-Chain Sustainability For A Circular Economy: Three Positive Steps for Retail
Consumers today want to know exactly what they’re buying — and many of them want to know how it was sourced, made, packaged, distributed and will be disposed. People are…
Executive Viewpoints July 24Tailored Brands Could Close 500 Locations; Ulta Plans Net Store Count Increase In 2020
Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the…
News July 23
Ascena Bankruptcy Filing Could Lower Company Debt By $1 Billion
With its voluntary Chapter 11 filing today, Ascena Retail Group, parent company of brands including Ann Taylor, LOFT and Lane Bryant,hopes to reduce its debt load by $1 billion. The…
News July 23
Have COVID-19 And Black Lives Matter Accelerated Values-Based Buying?
Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a range of other causes — was already a growing force in retail…
Features July 23
Zebra Solution Provides Social Distancing Reminders, Tracks Proximity Events
The new Zebra MotionWorks Proximity solution can assist retailers with contact tracing by creating a record of proximity events for reporting purposes. Additionally, MotionWorks Proximity can proactively remind associates to…
News July 23
Catchpoint Adds User Sentiment Monitoring To Its Platform
Catchpoint, a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option combines with the software’s Synthetic, Network, Endpoint and Real User Monitoring capabilities…
News July 23
Facebook Shops And The Rise Of Social Commerce
Facebook recently announced the launch of Facebook Shops. This is a timely offering that could help small businesses stay afloat during the pandemic. Perhaps more important, it will help businesses…
Executive Viewpoints July 23
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