Retail TouchPoints

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ScreenMeet Launches Software To Bring In-Person Customer Service Interactions Online

ScreenMeet, a provider of support software for remote control, video chat and other software, has released ScreenMeet Live, a suite of browser-based remote customer engagement tools designed to help retailers…

News July 23

Nordstrom Pledges To Reduce Single-Use Plastic By 50% In 5 Years

Nordstrom has laid out ambitious goals for environmental sustainability, human rights and corporate philanthropy in its 2019 Corporate Social Responsibility report. By 2025, the retailer intends to: Produce 90% of…

News July 22

Tapestry CEO Resigns Amid Sexual Misconduct Allegations

Jide Zeitlin, who was named CEO of Tapestry in September 2019, has stepped down amid allegations of an improper sexual relationship that took place 13 years ago. Zeitlin, who is…

News July 22
Curaleaf

How Curaleaf Navigated The Challenge Of Being An Essential Cannabis Retailer In 18 States

Many essential retailers received a crash course in contactless services during COVID-19, but dispensaries faced a particular challenge: both medical and recreational cannabis sales emphasize conversations with well-educated associates and…

Features July 22

How Retail Can Learn From The On-Demand Economy And Survive The Pandemic Sucker Punch

The retail industry is reeling from COVID-19. If it were a boxer, it would be against the ropes, close to a technical knockout by an opponent adept at dealing blows…

Executive Viewpoints July 22

Walmart Canada Will Invest $3.5 Billion To Modernize Stores, DCs And Supply Chain

Walmart Canada is planning a $3.5 billion (Canadian) investment over the next five years that will impact every aspect of its business. The equivalent in U.S. dollars is $2.58 billion.…

News July 21

Podcast: New Imperatives For SEO Success

Most purchase decisions still begin with a basic search. What’s changing, however, is where those searches take place. Most still happen on a search engine, but some occur via personal digital assistants,…

Executive Viewpoints July 21

Starbucks, 7-Eleven Expand Contactless Payment Options

As COVID-19 has accelerated the trend away from cash payments to mobile and other contactless methods, Starbucks and 7-Eleven have both expanded their mobile payment options. Starbucks Reward members using…

News July 21

As Aldi Passes 2,000-Store Mark, Retailer Plans 70 More Locations In 2020

The coronavirus pandemic has done little to slow Aldi’s growth: the low-price supermarket chain has opened its 2,000 U.S. store, and it plans to open 70 more brick-and-mortar locations in…

News July 21
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