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customer service research recap

Consumers ‘Can’t Get No’ Satisfaction With Customer Service

Improving the customer experience is a priority for almost any retailer today, but the front-line people and technologies…

News November 20
instore services SAS Walmart

Walmart Selects SAS For In-Store Services

SAS Retail Services, a provider of in-store merchandising services for retailers and consumer brands, has been selected as…

News November 20
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Amazon-Calvin Klein Pop-Ups Showcase Fashion Using Technology

A pair of holiday pop-up shops, located in New York City’s SoHo neighborhood and Santa Monica, Calif., are…

News November 20
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Nudge Rewards Secures $5 Million In Series A Funding

Nudge Rewards, a mobile solution company, has raised $5 million in Series A funding. The round was led…

News November 20
financial roundup q3 roundup

Q3 Roundup: Home Depot, Big Box Retailers Win Big, While Sporting Goods Continues To Falter

The phrase “retail apocalypse” definitely has sparked a lot of industry chatter in 2017, as many companies declare…

News November 20
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Namogoo Appoints New VP of Marketing

Namogoo has named Ohad Hagai as Vice President of Marketing. In his new role Hagai will be responsible…

News November 17
#holiday17 free shipping day

Target, Kohl’s And 400+ More Retailers Prep For Free Shipping Day

As of today, more than 400 retailers are participating in Free Shipping Day this year. Those involved in…

News November 17
augmented reality

Williams-Sonoma Acquires AR/3D Imaging Startup For $112 Million

Williams-Sonoma is the latest home furnishings retailer to hop onto the augmented reality (AR) bandwagon, following retailers including…

News November 17
chatbots

55% Of Consumers Welcome Customer Service Chatbots

Chatbots — AI applications that simulate human conversation — are becoming more pervasive in online and mobile customer…

News November 17
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