Track Customer Feedback And Improve Innovation To Increase Loyalty and Satisfaction
Best-in-class companies increased customer satisfaction by 26 percent and customer retention by 26 percent in 12 months, as…
News August 28
Latest In: News
Rich Internet Apps (RIA)s Give Retailers New Window Into Customer Experience
Customers may see them as cool new technologies that offer different views of products and shopping carts. But…
News August 28Strategies to Optimize Cross-Channel Engagement With Mobile and Email Marketing
Industry experts share insights at Customer Engagement Conference Creating a sense of shopping urgency, offering exclusive online engagement,…
News August 21
Location Optimization Boosts Bottom Line For Store Openings, Remodels
By optimizing its locations, an Atlanta-based restaurant chain discovered it could improve average store-over-store sales volume by 43…
News August 21
Harvard Professor John Quelch Chats On Economy’s Impact On Retailers
John Quelch knows branding and knows retail. Never one to shy from informed controversy on those topics, his…
News August 21Infosys Bows ShoppingTrip360 To Trace In-Store Behavior Patterns
It might be the long sought solution for click tracking in stores. Or it might be another customer…
News August 14Survey Says Fewer Brand Decisions Made at the Shelf
By George Anderson, RetailWire Editor’s Note: This article is an excerpt from one of RetailWire’s recent online…
News August 14
Crowdsourcing: New Retail Concepts Give Power to the People
By Tom Ryan, RetailWire Editor’s Note: This article is an excerpt from one of RetailWire’s recent online…
News August 7
Limiting Problem Shopping Experiences Especially Key In Current Retail Environment
Retailers that understand the importance of negative shopping experiences and limit their occurrence have a better chance to…
News August 7Featured
Latest Podcasts
Latest Resources
