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Aerie american eagle American Eagle Outfitters executive appointments operations Supply chain
Sarah Clarke, newly appointed Chief Supply Chain Officer, and Valerie van Ogtrop newly appointed EVP of Brand Operations for AEO.

American Eagle Names Replacements for Departing COO

American Eagle Outfitters (AEO) has appointed two executive leaders to replace COO Michael Rempell following his previously announced…

News October 18
community engagement ESG executive appointments Supply chain Target
Target COO John Mulligan and Chief External Engagement Officer Laysha Ward have both announced plans to retire.

2 Top Target Chiefs Announce Retirement Plans

Two of Target’s top executives — COO John Mulligan and Chief External Engagement Officer Laysha Ward — have…

News October 18
customer experience design:retail design:retail Featured Featured flagship experience melissa & doug Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) store design
After more than 35 years in business, Melissa & Doug is finally venturing into branded brick-and-mortar with a flagship that elevates its brand promise.

How Intentional Design Sparks Imagination in the First Melissa & Doug Flagship 

Melissa & Doug toys and costumes have been in homes and schools around the world for decades. (If…

Features October 18
Asendia UK ASOS Helen Scurfield J.Crew Return fraud signifyd UNIQLO

Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40…

Executive Viewpoints October 18
Design Perspectives design:retail design:retail News Scott Faucheux TPG architecture

Revolution Underfoot: How Adaptable and Sustainable Flooring Transforms Retail Environments

In the ever-evolving world of retail, adaptability isn’t just an advantage — it’s a necessity. Today’s consumers seek…

Executive Viewpoints October 18
Jonathan Van Ness Queer Eye Zulily

Zulily Supports Stressed-Out Moms this Holiday Season with Help from Queer Eye’s Jonathan Van Ness

The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging,…

News October 17
Jumpmind vitamin shoppe
Vitamin Shoppe store exterior

Vitamin Shoppe Deploys Mobile-First POS and Unified Promo Solutions

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will…

News October 17
Amazon Booking.com Coalition for Trusted Reviews expedia Glassdoor TripAdvisor trustpilot
Fake reviews

Amazon, Expedia, Glassdoor Launch Coalition to Fight Fake Reviews

Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration…

News October 17
ADA Chat GPT generative AI microsoft Mike Murchison tcn

Encourage Your Customers to Call Again. Here’s How.

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…

Executive Viewpoints October 17
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