The Latest

Filter by Topic

Filter by Type

dynamic pricing Industry Insights research retail smartphone

Price Matching With Rebates Help Counter Showrooming

When brick-and-mortar retailers match e-Tailer prices with rebates, the majority of consumers will shop and buy from them…

Features August 20
Cloud marketing cloud Responsys solution solution spotlight vendor

Responsys Amps Up Personalization Efforts With Interact Marketing Cloud

Retailers are striving to connect with price-conscious shoppers by taking a more customer-centric approach to their marketing strategies. …

News August 20
A.T. Kearney Alicia Fiorletta Branderati education enablement Retail TouchPoints social media social media strategy

How To Become A Social Enterprise

The entire retail universe has been gabbing about what a big deal social media is. It’s a reality…

Executive Viewpoints August 20
omnichannel strategy pricing Revionics social commerce social media

Winning Shopper Loyalty Through Social Commerce Promotions & Pricing Strategies

By Kathy Beck, Senior Director of Product Marketing, Revionics The world is changing fast, and with the advent of…

Executive Viewpoints August 19
contactless payment eMarketer mobile mobile payment Retail TouchPoints

Mobile Payments Growing Slowly But Will Reach $58 Billion By 2017

While U.S. mobile payment transactions more than tripled from 2011 to 2012, reaching $539 million last year, proximity…

News August 19
Alicia Fiorletta customer service customization daily news e-commerce J. Hilburn luxury menswear personalization Retail TouchPoints services

J. Hilburn Drives Sales By Creating Luxury Brand Experiences

When asked to define “luxury,” consumers refer to several terms, including “highest quality,” “splurge,” and “excellent reputation,” according…

News August 19
Fleur du Mal Jennifer Zuccarini TouchPoints TV

TouchPoints TV: Jennifer Zuccarini, Fleur du Mal

  Pop-up stores present an opportunity for retailers and brands to connect with new audiences without having to…

News August 19
brand strategy branding content marketing customer engagement lego

Learn From Lego And Embrace Content Marketing

B2B marketers are quite familiar with the term “content is king.” But with the rise of e-Commerce, social…

Executive Viewpoints August 16
best buy call center customer service feedback health and wellness Kohl's LiveOps online chat social media Target

Health Products Retailer Invests In Omnichannel Customer Service

More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…

News August 16
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank