The Latest

Filter by Topic

Filter by Type

customer experience Dr. Gary Edwards Empathica retail Retail TouchPoints

Retail Customer Experience Trends Update

Customer experiences are the backbone of successful retail. Today’s consumers are hungry for experiences that rise above the…

Executive Viewpoints November 25
Accenture research retail Retail Touch Points

U.S. ‘Switching Economy’ Leaves $5.9 Trillion Up For Grabs

Businesses are failing to improve customer experiences to drive satisfaction and long-term brand loyalty, according to Accenture in…

Features November 25
appsee heat maps retail Retail Touch Points

Appsee Helps Developers And Publishers Improve App User Experience

Successful solutions are based on a thorough understanding of end users’ needs and how the product or service…

News November 25
Charity Water Half United TOMS TOMS Marketplace

TOMS Marketplace Connects Shoppers To Socially Responsible Brands

Shoe and eyeglasses brand TOMS has long been recognized for its focus on social responsibility and charitable giving.…

News November 25
blog customer satisfaction e-commerce IT IT assessment Retail TouchPoints SunGard Availability Services web site performance

8 Tips For Avoiding Costly Outages During The Holiday Season

By Carl Meadows, Senior Director, Cloud Services Product Manager, SunGard Availability Services   The flow of holiday shoppers…

Executive Viewpoints November 25
beacon brickandmortar flagship store Herald Square iBeacon Macy's mobile Mobile Marketing push notifications retail marketing San Francisco shopkick

Macy’s Deploys ShopBeacon In New York City, San Francisco

Shopkick, which provides an online shopping and gamification app, has partnered with Macy’s to deploy the shopBeacon transmitter…

News November 25
Android Fairway Market food retailer iPhone mobile app New York City shopping lists tablet

Fairway Market Launches New iPhone App

Fairway Market, a food retailer based in the New York metropolitan area, has announced the launch of its…

News November 22
activities Barnes & Noble Black Friday Christmas games holiday shopping

Barnes & Noble Kicks Off Holiday Season With Discovery Friday

Today marks the official start of the holiday shopping season for Barnes & Noble, and the retailer is…

News November 22
applications apps Black Friday Compuware Professional Services customer experience Cyber Monday e-commerce load times mobile

How to Avoid Mobile IT Issues This Holiday Season

By Robert Duross, Digital Performance Consultant, Compuware Professional Services It looks like a merry, mobile holiday season ahead for…

Executive Viewpoints November 22
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank