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customer engagement Forrester Research mobile payment mobility

Take Mobile Commerce Efforts To The Next Level

New predictions from Forrester Research confirm that mobile commerce has reached a tipping point. Total smartphone and tablet…

Features May 29
chat conversion rates ecommerce Needle retail success stories

Norwegian Cruise Line Embraces Advocates To Drive Sales

The Norwegian Cruise Line (NCL) e-Commerce department has always strived to stay ahead of the curve, especially in…

Features May 29
eliminates hiring process Zappos

Zappos Eliminates Job Postings

Zappos will no longer list available job postings on its web site as part of an initiative to…

News May 28
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Target Taps Execs From Orbitz, OkCupid For Digital Advisory Council

Target has created a Digital Advisory Council to spark and accelerate its digital transformation. Executives participating in the…

News May 28
e-commerce editor Q&A Fab.com flash sales retail strategy Retail TouchPoints

Are Flash Sales A Flash In The Pan?

Last week, news broke that Fab.com was letting go up to 90 employees based in NYC in its…

Executive Viewpoints May 28
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Jobaline.com

Jobaline.com Secures $7 Million In Series B Funding

Jobaline.com, a mobile marketplace for hourly jobs in the U.S., has completed a $7 million round of Series…

News May 28
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Yankee Candle Smells Success With Improved Survey Strategies

More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part…

Features May 28
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Reshaping The Retail Store As A Powerful Weapon In Today’s Highly Competitive Omnichannel World

Claims of brick-and-mortar’s looming demise are definitely more than a bit exaggerated. Despite the exponential growth of e-Commerce,…

Executive Viewpoints May 27
COLLOQUY customer engagement incentives loyalty programs research recap

Do Loyalty Program Tiers Matter?

Customer loyalty and rewards programs are designed to enhance the overall brand experience, boost engagement and generate more…

News May 27
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