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omnichannel personalization social media social referrals

Party Galaxy Sees 1,520% Boost In Social Media-Driven Site Traffic With SocialCentiv

Retailers can use social networks such as Facebook and Twitter to connect with brand fans and even engage…

Features February 11
customer engagement customer service loyalty the switching economy

The ‘Switching Economy’ Leaves $1.6 Trillion Up For Grabs

Shoppers today have access to more product and brand options due to their day-to-day use of digital tools…

Features February 10
brick-and-mortar conversions euclid store traffic weather

Store Traffic Drops 19.3% Between December And January

Retailers can probably blame #Snowmageddon2015 for the substantial drop in store traffic during January.  New research from Euclid…

Executive Viewpoints February 10
Executive ViewPoints inventory Kevin Sterneckert OrderDynamics personalization

Taking Things Personally: How Connected Data Enables Personalized Customer Courtship

The retail environments we recognize today have seen a massive transformation since the storefronts of the 1500s in…

Executive Viewpoints February 9
idme loyalty personalized offers rewards marketplace solution spotlight

ID.me Expands Secure Rewards To All Consumers

When effective, personalized deals, offers and messages can help retailers foster long-term engagement and loyalty. To ensure customer…

News February 9
solution spotlight traffic intelligence

NET-Count Provides Detailed Store Traffic Intelligence

Traffic counting solutions can help retailers understand how many consumers visit a store throughout the day, week or…

News February 9
dan mcclure Executive ViewPoints loyalty thoughtworks

Resilient Loyalty: A Retail Value Proposition For The 21st Century

What we’ve come to call loyalty is badly broken. Businesses have let themselves slip into a mass-market definition…

Executive Viewpoints February 9
digital advertising infegy Macy's Nordstrom research recap social media

Macy’s And Nordstrom Are Most Buzzed About On Social Media

By monitoring social media feedback and conversations, brands and retailers can determine how top-of-mind they are with consumers.…

News February 9
Contact Solutions customer service e-commerce messaging mobile apps mobile chat mobile engagement personalization self-service shopper satisfaction

Why Are Consumers Abandoning Your Mobile App?

By Mark Clark, Contact Solutions Consumers love their mobile apps. And with 75 billion apps in Apple’s appstore…

Executive Viewpoints February 9
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