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How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns
There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…
Features January 24
Embracing MoCRA for a Safer, Transparent Cosmetics Industry
The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing…
Executive Viewpoints January 24
REI Replaces Retiring CEO with Retail Veteran of Nike, Athleta and Sephora
REI has named Mary Beth Laughton, a former REI board director with experience at Sephora, Athleta and Nike…
News January 23
Grocery Outlet, Fresh Market Both Name Industry Veterans as New Leaders
Grocery Outlet Holding Corp., which operates more than 520 stores under various banners, and the 166-store supermarket retailer…
News January 23
Skechers Opens First Experiential ‘Performance’ Store in Canada
Skechers has reimagined its store at Canada’s West Edmonton Mall as its first “Performance” location, featuring an immersive…
News January 23
Coresight Predicts Store Closures will Spike to 15,000 This Year
Following a raft of stores closures in 2024, retail advisory firm Coresight Research predicts that closures will escalate…
News January 23
Wegmans Partners with Uber Eats to Roll Out On-Demand Delivery
Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland,…
News January 23
Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer…
Executive Viewpoints January 23Top Stories
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