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LogMeIn Acquires Nanorep To Enhance Customer Engagement

SaaS and cloud-based remote connectivity services provider LogMeIn has acquired Nanorep, a digital self-service, chatbot and virtual assistant…

News August 1

Loyalty As A Behavior, Not A Tactic

Successful loyalty programs are rooted in mutual understanding and fair value exchange — not just of goods and…

Executive Viewpoints August 1

Back From The Future

The retail landscape has seen more change in the past 20 years than in the hundred years before.…

Executive Viewpoints August 1

Amazon And Whole Foods: Amazon Joins The Ranks Of Unified Commerce Retailers

Retail stories don’t always make the national news, especially outside of the holiday season. Amazon’s purchase of Whole…

Executive Viewpoints August 1

How Data Silos Can Add Value To Retail Organizations

The now widely-accepted idea that having siloed customer data is a terrible mistake is, itself, a terrible mistake.…

Executive Viewpoints August 1
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ROI Of AI: 5 Ways Retailers Are Embracing The Innovation

“Artificial Intelligence (AI)” is being touted as one of the newest, most promising business technologies of the 21st…

Features August 1

Como Expands Offering With Sense Express Loyalty Platform

Como, a cloud-based customer engagement solutions provider, has expanded its product offering with the launch of Como Sense…

News August 1

SmarterHQ Brings Personalization To Oracle Commerce Cloud Customers

SmarterHQ has revealed that its personalization technology is now available in the Oracle Cloud Marketplace for Oracle Commerce Cloud customers.…

News August 1
research recap

Amazon Claims 56% Of General Merchandise Traffic

When it comes to selling general merchandise online, Amazon dominates the field, accounting for 56% of the traffic…

News August 1
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