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brand uptime Executive ViewPoints servicechannel tom buiocchi

Brand Uptime: Coming Soon To Every Retailer Near You

It’s the most wonderful time of the year — and for many retailers it’s also the most lucrative, …

Executive Viewpoints January 2

Why Retail Is The Hottest Target For Hackers

Five trillion dollars in U.S. retail spending is very attractive to cybercriminals. The large volumes of financial data…

Executive Viewpoints January 2

Optimove Adds Customer Retention AI Engine To Acquisition Marketing Hub

Optimove, a marketing hub platform, has released the newest version of its product, Optimove 6.0. The platform is designed to…

News January 2
nisum price negotiating price pong solution spotlight

PricePong Launches AI-Based Price Negotiating System

PricePong has launched a price negotiation system designed to allow shoppers to “make an offer” for the price they would…

News January 2
#holiday17 holiday returns returns

51% Of Shoppers Avoid Retailers With Strict Return Policies

As the holiday season concludes, retailers now must manage an influx of returns. This period is critical in…

News January 2

Are Amazon, Apple Soon Expanding To Saudi Arabia?

Apple and Amazon are in licensing discussions to enter Saudi Arabia, according to a report from Reuters. While…

News December 29
adam blair artificial intelligence chatbots editor's perspective selfservice

Why I Love Self-Service (And Could Learn To Love Chatbots)

It’s ironic that I write about technology because in many ways I am the quintessential late adopter. Friends…

Editor's Perspective December 29
Belk philanthropy project hometown

Belk Launches New Localized Philanthropic Initiative

Department store Belk launched a new community relations platform called Belk: Project Hometown during the Belk Bowl on…

News December 29
8-step model Change management Johanna Småros John Kotter relex solutions

Applying Kotter’s 8-Step Change Management Process To Retail

By Johanna Småros, RELEX Solutions Benjamin Franklin famously said, “In this world nothing can be said to be…

Executive Viewpoints December 29
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