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How Can Retailers Turn Disgruntled Customers Into Happy Ones?
Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction…
Executive Viewpoints January 17
Tech Innovations Drive Business Success For PCMS Customers
PCMS execs share their insights for the future of retail, which will feature in-store innovation like manager wearables…
News January 17Bloomingdale’s Rotating ‘Carousel’ Concept Launches Thematic Video Walls
Bloomingdale’s has added two high-definition floor-to-ceiling video walls within its“Carousel @ Bloomingdale’s” store-within-a-store Manhattan boutique. The Carousel debuted…
News January 16Whole Foods Halts Expansion Of Lower-Price 365 Stores
One dozen Whole Foods 365 stores is apparently enough for the retailer. Whole Foods will not build any…
News January 16
Study: 66% Of Retailers Say Inaccurate Inventory Data Creates BOPIS Inconsistency
Retailers are well aware that an omnichannel approach to both the customer experience and their internal systems is…
News January 16
Chairish Acquires Dering Hall, Adding Interior Design To Its Platform
Chairish, an online marketplace for vintage furniture, has acquired Dering Hall, a discovery platform for contemporary furniture brands…
News January 16Gymboree Reportedly May File For Bankruptcy This Week
Gymboree is expected to file for bankruptcy protection as early as this week, a person familiar with the…
News January 16
Personalization Best Practices For Data-Centric Retailers
In a world where your customers and prospects are expecting personalized communication, more customer data means more complex…
Executive Viewpoints January 16
Toshiba Paints Picture Of Frictionless Commerce For Retailers Looking To Modernize Shopping
Under the theme “Empowering The Art of Retail,” Toshiba Global Commerce showcased several new advancements during the NRF…
News January 16Top Stories
