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outages perception Target

Chainwide POS Outage Spurs Negative Sentiment Spike For Target

Target received a blow to its consumer trust levels after a two-hour systemwide point-of-sale outage on Saturday, June…

News June 17
hudson's bay co Lord & Taylor president resigns retail movers and shakers vanessa lefebvre
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Lord & Taylor President Resigns As Parent Company Reports Weak Q1 Earnings

Lord & Taylor President Vanessa LeFebvre, who has held the position since May 2018, announced she would be leaving…

News June 17
Anand Janefalkar customer support mobile app ujet

Three Ways Customer Support Is Reshaping Retail

By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience,…

Executive Viewpoints June 17
commercecx Executive ViewPoints RaaS retailasaservice rob maille
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Retail-As-A-Service: The Next-Gen Wild West

For better or worse, Amazon has turned the retail industry upside down and redefined what it means to…

Executive Viewpoints June 17
golftec ipad pos Revel Systems

GOLFTEC Revamps POS Across 200 Locations In One Day

GOLFTEC, a private golf instruction and golf club fitting company, may not be a typical retail business. But…

Features June 17
ecommerce goodwill mobile market offerup partnership

100+ Goodwill Stores Take Merchandise Mobile

More than 100 Goodwill locations across the U.S. will upload secondhand merchandise such as clothing, jewelry and furniture…

News June 14
brick and mortar location intelligence Ran Ben-Yair Ubimo

Trends In Location Intelligence That Drive Brick-And-Mortar Growth

By Ran Ben-Yair, Ubimo To say that location intelligence is changing the face of retail is not hyperbolic.…

Executive Viewpoints June 14
andrew park customer experience Executive ViewPoints inmoment
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5 CX Trends To Consider In 2019

Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And…

Executive Viewpoints June 14
#rtpl19 brickandmortar ICSC shopping experience

Exclusive Q&A: Why Digital Success Depends On A Physical Retail Presence

More than half (56%) of digital shoppers say that when buying online, it’s important for the retailer to…

News June 14
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