The Latest
Filter by Topic
Filter by Type
Dia&Co Bridges Phone And Digital Customer Service To Combine Efficiency With The Human Touch
Reducing post-purchase friction is important for any retailer, but the stakes are even higher for subscription-based companies that…
News July 10
The New Rules Of Retail: Digital Strategies To Serve Today’s ‘Connected Consumer’
The world of retail is changing. But the reason isn’t as obvious as it may seem. While online…
Executive Viewpoints July 10Macy’s, DICK’S Sporting Goods Collaborate To Launch Outdoor STORY Experience In 36 Stores
Macy’s has debuted its second experiential STORY concept in select stores, teaming up with DICK’S Sporting Goods and Miracle-Gro to…
News July 9Coles Will Leverage AI-Powered Analytics With ‘Smarter Selling’ Strategy
As part of a digital transformation strategy intended to transform customer shopping experiences and boost productivity across the…
News July 9Kohl’s Goes Chainwide With Amazon Returns
Kohl’s has expanded its Amazon Return kiosks to its 1,100+ locations nationwide. The service lets shoppers bring eligible…
News July 9
As Back-To-School And Prime Day Converge, Can Retailers Create A Second ‘Holiday’ Season?
Back-to-school shopping had historically dominated the retail conversation for the entire summer, and sometimes well into the fall.…
Features July 9
Securing Customer Loyalty Through Emotional Engineering And Personalization
Much has been written about how AI and personalization are transforming the way that retailers operate. The ability…
Executive Viewpoints July 9Gump’s To Reopen For The Holidays Under New Owners
Gump’s has found new owners and will reopen in time for the 2019 holiday season, according to the…
News July 8Walmart Reportedly Faces $1B In E-Commerce Losses, May Sell ModCloth
Walmart is reportedly projecting losses of more than $1 billion for its U.S. e-Commerce division, and some executives…
News July 8Top Stories
