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CX And Curbside Lessons From Batteries Plus Bulbs
Like many essential retailers, Batteries Plus Bulbs has had to manage the challenges of operating during a pandemic…
Features May 5
Namogoo Acquires Personali To Expand Range Of E-Commerce Solutions
Namogoo, which offers a platform designed to prevent customer journey hijacking, has acquired Personali, an AI-powered behavioral analytics…
News May 4
Is ‘Reinvention’ Really That Hard?
Featuring: Joe Jackman, Jackman Reinvents Some people run away from change. Others run towards it. Joe Jackman is in the latter group.…
Podcast May 4
Bed Bath & Beyond Expands Leadership Team With Four C-Level Appointments
Bed Bath & Beyond has added four new members to its senior leadership team: EVP, CFO and Treasurer…
News May 4Retail Store Tours Launches Weekly Series To Spotlight COVID-19 Recovery Strategies, Trends
To support the retail industry in its COVID-19 response and recovery, Retail Store Tours has developed “On The…
News May 4J.Crew Files For Chapter 11 Bankruptcy, Raises $400 Million To Continue Operations
J.Crew has become the first national retail chain to file for Chapter 11 bankruptcy during the COVID-19 pandemic.…
News May 4
If You Want Real Customer Loyalty, Don’t Pay For It — Sell It
We’ve been talking about the imminent retail apocalypse for some time now. But with the unprecedented spread of…
Executive Viewpoints May 4
DTC Brands Are Built On Solid Fundamentals, Not Disruptive Magic
The rise of direct-to-consumer (DTC) brands has profoundly reshaped nearly every industry over the past decade. As a…
Executive Viewpoints May 4
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4Top Stories
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