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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce
Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX)…
Executive Viewpoints August 11DICK’S Sporting Goods Adds Six New Discount Concept Stores
In June, DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and…
News August 10WSJ Report: Amazon And Simon In Talks To Turn Vacant Mall Anchors Into DCs
Space vacated by JCPenney, Sears and other anchor retailers in Simon Property Group malls could be turned into…
News August 10
Precise Location-Based Technology: The Future Of Retail
As modern retailers continue to push for technological solutions aimed at reaching customers and streamlining processes, many tech-savvy…
Executive Viewpoints August 10
Should Walmart Reinstate In-Store Returns During A Pandemic?
Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers…
Features August 10
Leveraging A Chief Supply Chain Officer To Enhance the Retail Experience
Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the…
Executive Viewpoints August 10
The Real Problem With Advertising
Featuring: Claire Atkin & Nandini Jammi, Check My Ads Businesses use advertising to get their products and messages…
Podcast August 10With Prime Day Delayed, Amazon Unveils ‘Big Summer Sale’
Amazon has postponed its annual Prime Day until an undisclosed date in September or October due to the…
News August 7
Consumer Surveys Confirm: COVID-19 Shaking Traditional Retailer And Brand Loyalties
New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety…
Features August 7Top Stories
