Symphony RetailAI, an AI-enabled decision platform provider, has promoted Arnaud Gauthier to President and Chief Customer Officer, EMEA. Gauthier previously served as the company’s Senior VP, Southern Europe.
In his new role, Gauthier will be responsible for sales, services and customer success across Europe, the Middle East and Africa for all Symphony RetailAI product and services lines. He will help continue the company’s expansion of its category management, supply chain, personalized marketing and customer insights solutions, fueled by AI and machine learning capabilities.
Gauthier also will help bring to market Symphony RetailAI’s latest industry-specific solutions, including CINDE (Conversational INsights and Decision Engine), the company’s digital assistant for high-volume retail, and its store remodeling offering that leverages virtual reality.