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Brands and retailers are investing more in cultivating community — not just online, but through immersive IRL experiences.…
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December 20
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While many retailers are updating their tech these days, few are 200 years old like Clarks. But a…
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December 18
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2024 is set to go down in history as the year of the AI assistant. Amid all the…
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December 17
customer service Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) mobile tech omnichannel excellence tractor supply
A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…
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December 16
Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) in-store experience loyalty program loyalty strategy Ollie's Bargain Outlet payment payment experience Sunbit
Ollie’s Bargain Outlet is focused on creating value. But even though it’s a discount retailer, it’s thinking not…
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December 13
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In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting…
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December 11
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This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands…
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December 9
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More than two-thirds (67%) of American adults with an income of $100,000 or more are parents, representing a…
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December 6
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The origin story of furniture brand Lovesac is one of those great “started in the parents’ garage” sagas…
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December 5