SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences
A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…
Features December 16
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Ollie’s Elevates Loyalty Strategy with its Branded Credit Card
Ollie’s Bargain Outlet is focused on creating value. But even though it’s a discount retailer, it’s thinking not…
Features December 13
Has Amazon Finally Cracked the Code for Grocery Retailing?
In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting…
Features December 11
Small Business, Big Ideas: Inside the Luxury Advent Calendar Boom with DTC Brand Cheese Brothers
This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands…
Features December 9
How Carter’s is Evolving with the Needs of Gen Z Parents
More than two-thirds (67%) of American adults with an income of $100,000 or more are parents, representing a…
Features December 6
Why Lovesac’s Founder Thinks Making ‘Stuff that Sustains’ is the True Key to Sustainability
The origin story of furniture brand Lovesac is one of those great “started in the parents’ garage” sagas…
Features December 5
Calpak Embarks on a New Retail Adventure: Physical Stores
When Edward and Judy Kwon founded Calpak 35 years ago, they modernized the luggage and travel goods sector…
Features December 4
At 60, The Paper Store Remains Committed to Being the ‘Antithesis of Online Shopping’
Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a…
Features December 3
6 Tips on Brand-Building from the ‘Original Influencer’ Martha Stewart
In 1982, Martha Stewart made her entrance onto the mass-market stage with the publication of her book, Entertaining.…
Features December 2Top Stories
