Reading Your Data Tea Leaves: What Your Metrics are Really Trying to Tell You
There’s a wealth of customer knowledge sitting right in front of retailers, but most just don’t see it.…
Executive Viewpoints February 25
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What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
The New Reality of Retail Self-Service Self-service is no longer confined to a few large touchscreens near the…
Executive Viewpoints February 23
Designing a Smarter Logistics Network: The Hidden Growth Lever Most New Brands Overlook
For emerging retail brands, logistics is often seen merely as a cost center, a function to be negotiated…
Executive Viewpoints February 20
The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment…
Executive Viewpoints February 19
Are Traditional Recipes Dead?
Cookbooks are piling up in thrift stores, and recipe cards are gathering dust on closet shelves. What were…
Executive Viewpoints February 18
AI Isn’t the End of In-Store
Amazon CEO Andy Jassy recently made headlines for telling investors he believes AI will accelerate the decline of brick-and-mortar stores.…
Executive Viewpoints February 17
Why Fragmented Forecasting is the #1 Driver of Lost Retail Margin (And How to Fix It)
Retail operates at a constant, unforgiving sprint. With today’s global trade volatility and fast-moving trends, poor forecasting has…
Executive Viewpoints February 16
How 2026 will Redefine Identity Verification in Retail
Retailers lost an estimated $115 billion to ecommerce fraud in 2024, and ineffective identity verification remains one of…
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