From Frustration to Loyalty: How One Retailer Increased NPS by 70% with Customer-Controlled Substitutions
Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute…
Executive Viewpoints July 29
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Are Errors Hindering B2B Commerce Growth?
Is your web store a partner in your success or a saboteur hindering your growth? Your buyers expect…
Executive Viewpoints July 26
Level Up Your Retail Loyalty Strategy with Smart Gamification
As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven…
Executive Viewpoints July 25
Striking the Balance Between Fraud Prevention and Seamless Customer Experiences
The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult…
Executive Viewpoints July 24
The Art of Architectural Design and AV Technology in Brand Storytelling
Picture walking into a high-end retail store where every detail, from the shifting lights to the interactive displays,…
Executive Viewpoints July 24
Solving the Challenges of All-AI Ecommerce Search with a Hybrid Approach
Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the…
Executive Viewpoints July 23
Is it Time to Upgrade Your WMS to a Fulfillment Management System?
With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations…
Executive Viewpoints July 22
Why Inbound CX Tunnel Vision can Undermine Retailer Operations
The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started,…
Executive Viewpoints July 19
From Boomers to Gen Z: How FMCG Brands can Engage Specific Generations with Events and Experiences
It’s no secret that the FMCG industry is fiercely competitive. From laundry detergents to packaged foods, consumers have…
Executive Viewpoints July 18Top Stories
