3 Easy Ways To Stay Top Of Mind With Your Customers
After prospects have visited your web site, called, or emailed you, they’ve made the treasured conversion into becoming…
Executive Viewpoints November 19
Latest In: Executive Viewpoints
What Will The Future Of Digital Engagement Hold?
As a part of the retail industry, you most likely recognize that digital channels are becoming more important…
Executive Viewpoints November 19In Online Retail The Best Are Always Different
The best and fastest growing online retailers have one common trait — they’re different. Online retailing is like…
Executive Viewpoints November 18Black Friday & Cyber Monday: Shoppers are Ready. Are Your Communications Systems?
By Adam Simpson, CEO, Easy Office Phone As two of the year’s biggest sales days approach, representing billions in…
Executive Viewpoints November 18Innovating From Within: How To Push For Change Despite Current Success
Clay Olivier, CEO, Volusion, Inc. It all started on a pleasant September day, where, at the 2008 Web…
Executive Viewpoints November 15Shoppers WON’T Shop On Thanksgiving, According To RTP Survey
Yes, you heard (or read, rather) that correctly. Despite the fact that many retailers, including J.C. Penney, Kmart,…
Executive Viewpoints November 14Raising The Bar On Customer Service
By Debbie Hauss, Editor-in-Chief  These days it takes a lot to impress a consumer with customer service, especially…
Executive Viewpoints November 13Introducing RTP Retail RoundTables!
In September 2013, the Retail TouchPoints team held its first Retail RoundTable in NYC, featuring Steve Rowen of…
Executive Viewpoints November 12Making The Case For Store IT Upgrades
The competitive race to offer a superior customer experience through digital technology often hits a familiar bottleneck: aging…
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