Latest In: Executive Viewpoints

e-commerce ecommerce Pitney Bowes retail Retail TouchPoints

The Global E-Commerce Roadmap

A few years ago, a lot of U.S. retailers were asking themselves, “Should I go global?” Today, that…

Executive Viewpoints November 4
IBM wifi

Top Five Ways Wi-Fi Is Transforming Retail Shopper Experience

“Customer is the king” and has always been. More so in recent times, when retail customers walk into…

Executive Viewpoints November 4
Amazon amazon prime bed bath & beyond brand experiences competitive pricing Costco in-store browsing and buying m-commerce mobile shoppers PetSmart retail showrooming Target Toys R Us WisePricer

The Rise Of Showrooming And What It Means For Retailers

Arie Shpanya, CEO, WisePricer Technology is changing the way consumers behave. They are more active on social media…

Executive Viewpoints November 4
compliance data security implementation in-store operations infrastructure mobile payment mobile pos point of sale

Are Mobile Payments Becoming Commonplace?

By Ram Sathappan, Business Manager of Electronic Point-of-Sale Applications, Sitara™ Processors, Texas Instruments When making any kind of…

Executive Viewpoints November 1
brand representation customer feedback Customer loyalty customer service digital customer care digital engagement strategies education resource center sentiment analysis social media tracking word of mouth

Keeping Pace With Customer Feedback In The Digital Universe

Retailers can’t deny that the way customers share their thoughts and opinions has changed dramatically. A decade ago,…

Executive Viewpoints October 31
coupon clipping e-commerce Fatima D. Lora Millennials mobile retail Retail TouchPoints

Why I’m Searching On Mobile, But Shopping In-StoreBy Fatima D. Lora, Assistant Editor The Internet was probably the…

Executive Viewpoints October 30
crm customer interactions customer relationship management Dynamics jewelry microsoft Microsoft Dynamics multichannel retail Pandora

Creating A Precious Brand Experience With CRM

Nowadays, it’s more important than ever to create a great customer experience. If you work for a multichannel…

Executive Viewpoints October 29
Computop e-commerce payment methods retail Retail TouchPoints

Taking Your E-Commerce Efforts Global

You may be looking at possibilities overseas for growing your business.  If you want to offer an online…

Executive Viewpoints October 28
cognizant Colleen Coleman customer experience inventory omnichannel omnichannel customer experience retail Retail TouchPoints store associates store operations

Reinventing Retail Part 2

As the global economy has expanded and provided a multitude of options for how, where and when shoppers…

Executive Viewpoints October 28
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank