Will Starbucks Delivery Be Lukewarm At Best?
Despite somewhat mundane financial results for the quarter, Starbucks still managed to cause a wave of chatter by…
Executive Viewpoints November 12
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Amazon Q3 Earnings: Reading Beyond The Headlines For Sellers
By Scot Wingo, ChannelAdvisor Amazon recently announced their Q3 2014 earnings results, and surprised Wall Street with more…
Executive Viewpoints November 11
Hiring Hourly-Wage Workers: The System That’s Costing You $1 Billion
With 75 million workers, the hourly-wage jobs market is a key pillar of the U.S. workforce. The retail…
Executive Viewpoints November 11‘Tis The Season To Be Mobile: A Guide To Wooing And Winning The Modern Holiday Shopper
By Alicia Fiorletta, Senior Editor Get personal with customers this holiday season by focusing on their most personal…
Executive Viewpoints November 11
Rethinking Omnichannel and Brand Identity: Connecting the Physical with Digital
One thing that’s on the top of every retailer’s mind these days is how to deliver differentiated experiences…
Executive Viewpoints November 10
E-Commerce Content: Five Steps To Improve PLA Click-Throughs
Google Shopping Campaigns are expected to heavily influence holiday traffic as consumers compare pricing and look for specific…
Executive Viewpoints November 10Gamification: A Cure For The Call Center Blues
By Aleksandr Peterson, TechnologyAdvice  Working at a call center is probably one of the least coveted, least…
Executive Viewpoints November 10With Chat, Co-Browse And Contextual Customer Service, Retailers Can Save More Sales And Unite Physical and Digital Retail Realms
By Kelly Koelliker, KANA, a Verint Company What’s on every smart retailer’s “wish list” for the holidays this…
Executive Viewpoints November 7Marketers Must Adapt As “Like-Gating” Comes To An End
By Alicia Fiorletta, Senior Editor Ever since marketers started looking at Facebook as a valuable engagement channel, they…
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