AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders
Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload,…
Executive Viewpoints April 4
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Why Store Closures Present Opportunity for Retail Real Estate
In the first quarter each year, announcements of store closings often fuel speculation about the state of physical…
Executive Viewpoints April 3
Store Closures are Forcing Retailers to Thrive or Die: Here’s How Brands can Adapt
It’s been hard to miss this year’s headlines heralding a ‘retail reset,’ or predicting the end of physical…
Executive Viewpoints April 2
Moving People: How to Engage Audiences Through Direct Mail and Digital
Look around. Smartphones are practically an extension of our hands. We’re bombarded by thousands of digital messages daily,…
Executive Viewpoints April 2
Grocery’s Future: Retail Media Integration Across In-Store and Online ChannelsÂ
The retail media boom has been booming, and no sector is as exciting as grocery. Filling a grocery…
Executive Viewpoints April 1
How Retail Businesses can Reduce Credit Card Fees
Credit card spending has grown significantly over the past decade, leading to higher costs for businesses. For retail…
Executive Viewpoints March 31
Retailers Face Surge in Deceptive Pricing Lawsuits: Strategies to Protect Your Business
Consumers love to find a bargain, and promoting discounts and sales is a central tool in retailers’ arsenal…
Executive Viewpoints March 28
Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges
Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should…
Executive Viewpoints March 27
AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys
Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these…
Executive Viewpoints March 26Top Stories
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