The Return Process: The Bane Of Many Retailers And Most Consumers
By Kristin Secreto, InComm Product Control Time-consuming processes and the need for specially trained and/or dedicated returns counter…
Executive Viewpoints April 14
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Pepsi’s Commercial Controversy: Careless Or Crafty?
Pepsi jumped into a Big Gulp-sized controversy last week when it aired a commercial that featured Kendall Jenner…
Executive Viewpoints April 12Can A Business Like United Recover From A Customer Service Nightmare?
By Debbie Hauss, Editor-in-Chief I wish the airlines had even more competition than they already do, because I…
Executive Viewpoints April 11
The World Is (Still) Flat: The Rise Of The Global Customer
In 2005, Thomas Friedman told us that the world was flat. A New York Times columnist covering globalization and…
Executive Viewpoints April 11
Uncovering E-Commerce Best Practices: 3 Predictions For Success
Planning and executing an e-Commerce strategy always feels a little like throwing spaghetti on the wall to see…
Executive Viewpoints April 11
The Most Impactful Technologies Coming To Retail
You could say that many if not most of the important retail technology innovations introduced over the last…
Executive Viewpoints April 11How Retailers Can Use Beacons To Beat Amazon Go In 2017
By Devika Girish, MobStac Unless you have been living under a rock, you’d agree that Amazon shook up…
Executive Viewpoints April 10First Impressions: How To Add Value In New Markets
By Mark Leonardo and Alex Carter-Silk, Brown Rudnick First impressions are everything, and nowhere does this statement ring…
Executive Viewpoints April 7If CPG Brands Jump Ship To Amazon, How Can Retailers Compete?
Amazon is taking yet another great leap (and causing great trepidation) within the retail industry, by inviting some…
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