Environmental concern among American consumers is growing, with 80% of shoppers worried about purchase-related environmental impact. Consumers are purchasing…
Executive Viewpoints May 20
There was a time when marketing carried a reassuring sense of logic. Your growth could be traced back…
Executive Viewpoints May 19
Retailers are rethinking self-checkout (SCO) due to their theft vulnerability, and now policymakers are getting involved. A recent…
Executive Viewpoints May 18
A startup ran the same question through a synthetic panel and a real consumer sample: “What would you…
Executive Viewpoints May 15
It’s about to become far more important for merchants to offer consumers appropriate credit as agentic commerce emerges.…
Executive Viewpoints May 14
Conventional wisdom in marketing has been clear: if you want to build loyalty, you go straight to the…
Executive Viewpoints May 13
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI.…
Executive Viewpoints May 11
Most shoppers tap a card or approve a mobile wallet without a second thought. But at the checkout,…
Executive Viewpoints May 8
