How Can Retailers Turn Disgruntled Customers Into Happy Ones?
Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction…
Executive Viewpoints January 17
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Personalization Best Practices For Data-Centric Retailers
In a world where your customers and prospects are expecting personalized communication, more customer data means more complex…
Executive Viewpoints January 16
Are Mobile Coupons The Answer To Higher Redemption Rates?
As some frustrated marketers continue to see their traditional paper coupon redemption rates drop, others are discovering viable…
Executive Viewpoints January 15Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success
By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like…
Executive Viewpoints January 14
How Brands Can Deliver On The Promise Of Curbside Experiences
Retail needs to change. As a whole, retailers have to become more attentive, and quicker to react to,…
Executive Viewpoints January 14
Many Paths To E-Commerce Success — Which One Is Right For Your Company?
This holiday season, more than half of commerce orders were made on mobile, up from 41% in 2017.…
Executive Viewpoints January 11It’s Time To Stop Talking Retail Innovation, And Start Doing It
By Tim McMullen, redpepper “Nike Pushing Retail Innovation” “Sephora’s innovation ‘gathering speed’ at LVMH” “Will These Trends Shape…
Executive Viewpoints January 11
The Renaissance Of Southern Hospitality
Southern hospitality is more than folks who say “sir” and “ma’am” to everyone and remember to ask, “How’s…
Executive Viewpoints January 11
Robotic Process Automation Gives Retailers A Competitive Advantage
The intelligent automation market is set to explode, according to KPMG. Enterprise investment will soar from $12.4 billion…
Executive Viewpoints January 10Top Stories
