Resolving Complaints And Keeping Your Retail Customers In The Process
How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is…
Executive Viewpoints January 6
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Retailers Falling Behind In Path-To-Purchase Analytics
Though the first wave of P2P Analytics was born in the CPG/Retail space, retailers and consumer products groups…
Executive Viewpoints January 3
Click-And-Collect: The Tool of the Year In The Harmonic Retail Toolbox
Running a retail business is not unlike pushing a boulder uphill while trying not to break the eggs…
Executive Viewpoints January 2
Pricing Intelligence Fuels Food Company Growth: Use Robotic Process Automation To Gain A New Edge
(Pictured: Left, Will Hankla; Right, Brandon Pemberton) Over the last decade, the industry dynamics for food companies have…
Executive Viewpoints January 1
Smoothing The Customer Experience To Close Out The Holiday Season
Before the first leaf dropped on a cool, crisp autumn day, holiday decorations were already on display in…
Executive Viewpoints December 31
Retail Artificial Intelligence and Extended Reality: Operational and Legal Trends
(Pictured from left to right: Kathryn Deal, Courtney York, Emily Fuller Opp) The retail industry is at the…
Executive Viewpoints December 30
5 Important Design Features Your E-Commerce Site Must Have To Succeed
E-Commerce is on a tear. Frost & Sullivan reports that annual B2B e-Commerce will reach $6.7 trillion by the year 2020. Meanwhile,…
Executive Viewpoints December 27
Retail-As-A-Service: Solving The Payments Challenges In Pursuit Of Global Growth
It’s not hyperbole to say that the subscription model has revolutionized the software industry. As such, it probably…
Executive Viewpoints December 26
Building Trust In A Retail Workforce Threatened By Automation
The retail space has changed through technology over recent years, be that through the replacement of cash by…
Executive Viewpoints December 25Top Stories
