E-Commerce Has A CX Problem
E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And…
Executive Viewpoints January 16E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And…
Executive Viewpoints January 16In an effort to keep up with ever-changing customer demands, retailers are increasing their reliance on technologies such…
Executive Viewpoints January 15Millennials are a flighty, apathetic bunch of broke, disloyal shoppers. That’s why the group is an enigma for…
Executive Viewpoints January 14For the past five years, we’ve seen brands quickly attain highly coveted unicorn status while other brands scrambled…
Executive Viewpoints January 13Today, no one is shocked to hear that retail is changing. It’s not an insight, just a fact.…
Executive Viewpoints January 13If you’re reading this, that means you’re on the brand new Retail TouchPoints website. Queue the fireworks. To…
Executive Viewpoints January 11Millennials make up nearly a quarter of the U.S. population, and many of them now have children. When…
Executive Viewpoints January 10Recent changes in sales tax law have made compliance more complex for online retailers. In June 2018, the…
Executive Viewpoints January 10NRF2020 is less than a week away, and the Retail TouchPoints team is sending its full editorial team…
Executive Viewpoints January 9