The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it
As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are…
Executive Viewpoints September 1
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AI and Autonomy: Real-World Applications in an Un-Clerked Store Near You
Decades ago, a cashierless store would be a ridiculous idea, but artificial intelligence (AI) has made it a…
Executive Viewpoints August 31
The Big Secret: Why the Most Important 3 Letters in Retail Recovery are ERC, Not PPP
As we all continue to cautiously progress from lockdowns and staggering COVID caseloads to something beginning to resemble…
Executive Viewpoints August 30
#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience
I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on…
Executive Viewpoints August 30
The Matryoshka Trend: Breaking Down the Rise of Retail’s “Russian Dolls”
As the world reopens in full force amid COVID-19 vaccination efforts, brands seek new ways to turn customers’ in-store experience…
Executive Viewpoints August 27
Increasing Efficiency for Remote Retail Teams
Having remote teams as a permanent part of company infrastructure wasn’t encouraged in most businesses before the pandemic.…
Executive Viewpoints August 27
Overcoming the On-Demand Delivery Tradeoff: How to Keep Customers Without Cutting Profits
Even before the COVID-19 pandemic dramatically accelerated the growth of ecommerce and raised consumer expectations for seamless, almost…
Executive Viewpoints August 27
Consumers Take Control via Conversational Marketing: Why Personalization is Key
Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through…
Executive Viewpoints August 26
Cloud Native Value: Why Retailers Should Learn to do More With Less
If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing…
Executive Viewpoints August 25Top Stories
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