BNPL: A Win-Win for Retailers and Consumers as the Holidays Approach
With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due…
Executive Viewpoints December 13
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How Legacy Beauty Brands are Losing a Big Slice of the $500 Billion Pie to Small Brands — and How They can get it Back
This is not your parents’ beauty industry. Transformed by both the steady wave of ecommerce and the sudden…
Executive Viewpoints December 10
4 Ways to Transform Your Paper Statements into Impactful Marketing Weapons
With more people paying bills online than ever before, consumers tend to opt out of paper billing statements…
Executive Viewpoints December 10
How These Three Pillars Can Soften the Bullwhip Effect in Your Supply Chain
Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and…
Executive Viewpoints December 9
How Your Brand Can Reward Holiday Shopping Procrastinators
It’s become known as Panic Saturday. You know the one, that final Saturday before Christmas when all the…
Executive Viewpoints December 8
Product Experience: The Art of Giving Customers What They Need to Know
Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer…
Executive Viewpoints December 7
Why Ecommerce Retailers Need an Open Relationship with Their Shippers this Holiday Season
Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. The performance…
Executive Viewpoints December 6
The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers
Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many…
Executive Viewpoints December 6
Developing the Optimal Lifecycle for Successful Promotions
The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce…
Executive Viewpoints December 3Top Stories
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