Transparent Data Practices and Experiential Personalization — the Key to CX in 2022
Are you delivering the right message in the right place at the right time? A new survey finds…
Executive Viewpoints June 17
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How Brands Will Harness IoT and Mobile Apps to Create More Connected User Experiences in 2022
Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time,…
Executive Viewpoints June 16
Supply Chain is a Customer-Facing Function (Now More Than Ever)
Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of…
Executive Viewpoints June 15
Smaller Spaces, Bigger Tech and Optimized CX
The chatter of the store “being dead” is evolving from belief that the physical store is fading amid…
Executive Viewpoints June 15
Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for…
Executive Viewpoints June 14
Retail Media is on Fire — and with Good Reason — But Harnessing it for Ads is Tricky
There are few things in the world more intimate than our shopping carts. From diapers and pet food…
Executive Viewpoints June 13
How To Create Products People Love
March and April are among the busiest months at Disney World. Millions of visitors will flock to Orlando…
Executive Viewpoints June 13
It’s Not Business as Usual: Achieving Retail Success in an Inflationary Environment
Many retailers today face two major problems: supplier cost increases and overall supply shortages that are driving inflation…
Executive Viewpoints June 10
Major Brands Want a Slice of the Growing Outdoor Apparel Industry — Here’s How Smaller Companies Can Compete
As the pandemic wears on and people maintain an increased interest in outdoor activities, the demand for outdoor…
Executive Viewpoints June 10Top Stories
