Latest In: Executive Viewpoints

Executive ViewPoints EXL personalization Rohit Kapoor

The New Digital Dilemma: How to Elevate Customer Relationships in an Increasingly Commoditized Marketplace

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences…

Executive Viewpoints February 14
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Stopping Ecommerce Fraud: How Technology can Help

For many, it comes as no surprise that increased digital adoption has enabled new forms of fraudulent activity…

Executive Viewpoints February 13
Allie Dietzek HSN QVC Siberia

When It Comes to Building Loyalty, Design Is a Brand’s Greatest Asset

Design is a competitive advantage when it comes to building loyalty. Every time a person interacts with a…

Executive Viewpoints February 13
Executive ViewPoints Kissflow Prasanna Rajendran procurement

How Can Better Analytics Improve Procurement Performance?

Historically, procurement teams have had to deal with multiple structured and unstructured databases. To make decisions based on…

Executive Viewpoints February 10
8fig Roei Yellin

Here’s what a Low-Risk Ecommerce Business Plan Looks Like in 2023

The likelihood of internal or external factors causing lower-than-expected profits or threatening a business’ existence is known as…

Executive Viewpoints February 10
ecommerce Executive ViewPoints instacart Tejaswi Tenneti

5 Must-Have AI-Powered Features for the Modern Ecommerce Website

As the ecommerce landscape becomes more competitive, top retailers like Amazon stay ahead of the curve by delivering…

Executive Viewpoints February 9
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How Retailers Should Deal with Digital Advertising Inflation in 2023

The advertising industry is managing growing fears of inflation and an economic downturn as many top retail brand…

Executive Viewpoints February 8
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5 Trends from NRF 2023 That Retailers Can’t Ignore

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint.…

Executive Viewpoints February 7
Chris Jones delivery Descartes Executive ViewPoints

Retailers: Are You Using Delivery Personas to Improve Financial Performance and Customer Loyalty?

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They…

Executive Viewpoints February 6
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