Ask any retail store associate about their holiday peak season experience, and they will likely describe it as…
Executive Viewpoints November 10
Black Friday presents retailers with an interesting promotional challenge. It marks the beginning of one of the most…
Executive Viewpoints November 9
During peak season, a retailer can post record traffic, orders and revenue while earning less from each sale.…
Executive Viewpoints November 6
As shoppers make fewer trips to stores but arrive more ready to buy, inventory accuracy is becoming essential to customer satisfaction. By connecting inventory data from source to store, retailers…
November 9
Promotion fatigue exists — for both the consumers receiving offers and the retailers sending them. But they’re also…
Executive Viewpoints November 5
To many small, seasonal retailers, peak seasons are the lifeblood of their business. Pick a season, for example,…
Executive Viewpoints November 2
I recently spent 16 hours inside Walmart watching people shop. I wasn’t there conducting formal research. I was…
Executive Viewpoints October 30
I love a good pop-up. A beautifully designed space, an experience that gets people excited, a line out…
Executive Viewpoints October 29
Holiday campaigns start earlier every year. Back-to-school displays now share shelf space with holiday promotions, streaming platforms release…
Executive Viewpoints October 28![The Holiday Shopping Moment Is Seasonal. The Customer Relationship Isn’t. Jeanniey_Walden_Headshot1[64]](https://www.retailtouchpoints.com/wp-content/uploads/2026/10/Jeanniey_Walden_Headshot164.png)
Retailers spend much of the year preparing for a handful of moments that can make or break a…
Executive Viewpoints October 27
