Retailers have been outsourcing their most valuable customer relationships to individual employees’ personal phones for years. Most retailers…
Executive Viewpoints July 2
The pressure on SaaS companies is coming from several directions at once: Customer acquisition costs remain high, while…
Executive Viewpoints July 1
Retailers often achieve impressive pilot results with analytics, automation, and AI initiatives. Sustaining those gains across hundreds or…
Executive Viewpoints June 30
If you’ve tuned into pop culture at any point over the last few years, you know that “Swifties”…
Executive Viewpoints June 29
A scenario like this is becoming familiar in ecommerce: a company decides to modernize product discovery and launches…
Executive Viewpoints June 26
Companies expanding into new markets rarely start with construction drawings. The process usually begins months or even years…
Executive Viewpoints June 25
For most retailers, the surveillance camera mounted on a parking lot pole has done a single job for…
Executive Viewpoints June 24
Walk into any store today, or open any retail app, and it’s clear the “shelf” no longer lives…
Executive Viewpoints June 23
Tariffs get the headlines, but global consumer intent has been remarkably durable across changes in trade policy. A…
Executive Viewpoints June 22
