Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…
Executive Viewpoints April 28
Latest In: Point-Of-Sale (POS)
From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce
For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…
Executive Viewpoints April 22
Starbucks Adds Performance Incentives for Hourly Workers
Starbucks will add a shot of motivation for its hourly workers when it rolls out a new incentive…
News April 2
Why Retail Needs to Go Back to Video to Move From Insight to Action
Retail has never lacked data. What it has consistently lacked is clarity. At NRF this year, the conversation…
Executive Viewpoints March 30
Retail’s Biggest Blind Spot: The Anonymous Customer
Retailers are entering a new era of discovery. As AI-powered search reshapes how consumers find products, retailers are…
Executive Viewpoints March 10
Beyond Small Business Saturday: How Neighborhood Shops are Powering Everyday Local Economies
Small Business Saturday began as a single day to cheer for Main Street. It worked. The twist is…
Executive Viewpoints March 9
Super Bowl Spikes, Everyday Risk: Why Peak Events Expose Retailers’ Fake‑ID Weak Spots
While retailers spent most of Super Bowl Sunday worrying about keeping chips, wings and beer on the shelf,…
Executive Viewpoints February 26
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
The New Reality of Retail Self-Service Self-service is no longer confined to a few large touchscreens near the…
Executive Viewpoints February 23
Kohl’s Expands $10 and Under ‘Deal Bars’ Chainwide
Kohl’s is betting on the power of impulse purchases with the expansion of its Deal Bar offerings to…
News February 18Top Stories
