Latest In: Omnichannel Alignment

customer service Needle online chat

Leisure Pro Boosts Average Order Value By 65% With Online Chat

Customer service plays a pivotal role in the browsing and buying journey, and has a distinct impact on…

News March 4
c wonder e-commerce engagement Facebook fashion instagram mobile Perry Ellis International Pinterest Polyvore social media Twitter validation

Fashion Execs Discuss Mobile And Social Best Practices

The web, mobile technologies and social networking sites all have amplified and accelerated product research and validation for…

News February 21
chat cross channel strategies customer service daily news Kay mobile site omnichannel Retail TouchPoints Signet Jewelers

Signet Jewelers Increases Online Sales By 49% With Improved Cross-Channel Experience

Consumers’ savvier researching, browsing and buying strategies has forward-thinking retailers focused on merging communication and commerce channels to…

News February 15
cloud-based solutions cross channel strategies daily news demandware geo-location technology mobile commerce omnichannel retail personalized promotions Retail TouchPoints

ECCO Shoes Streamlines Omnichannel Engagement With Cloud-Based Solutions

Today’s consumers bounce from channel to channel, and expect consistent, seamless browsing and buying journeys across all digital…

News February 13
advanced analytics daily news Google loyalty cards Pathmark personalization Price Chopper Retail TouchPoints Zave Networks

Zavers By Google Tailors Digital Promotions For Price Chopper

Google recently launched Zavers by Google, the first Google-branded offering following the company’s 2011 acquisition of Zave Networks.…

News February 8
cross-channel daily news Digital Commerce e-commerce EVP HSN mobile omnichannel Retail TouchPoints social

HSN Transitions To ‘Boundary-less Retail’

In today’s omnichannel world, where consumers see a retailer only as a single brand, merchants must create fluid…

News February 6
cross channel strategies daily news Life Cycle Price Optimization markdowns pricing promotions Retail TouchPoints Revionics

ALCO Stores Implements Revionics Pricing Solutions

Localization is a hot topic among retailers striving to create more relevant offers, inventory assortments and price points…

News January 30
Alicia Fiorletta best buy BIGinsights Completing The Cross-Channel Challenge IDC Kathleen Egan mike Murphy mobile mobile price comparison Nikki Baird omnichannel Pam Goodfellow price matching pricing Retail Systems Research Retail TouchPoints showrooming store operations Target Toys R Us

Mobile Showrooming Leads To Increased Price-Matching In 2013

Following is Part 1 of the Retail TouchPoints series focused on Pricing Challenges In An Omnichannel World. Part…

News January 15
daily deal Dotcom Distribution ecommerce flash sale retail Retail TouchPoints Totsy

Totsy Experiences 3,000% Growth With Logistics Solution

Consumers in today’s always-on retail environment demand rapid customer service and quick turnaround from purchase to delivery. To…

News January 14
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank