How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90%
Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar…
Features December 11
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1-800-Flowers Launches Corporate Gifting Platform
1-800-Flowers.com has introduced SmartGift for Business to help business customers manage corporate gifting programs, automate sends, create a…
News October 14
How Cybercriminals Use SEO to Attack
With cyberattacks and data breaches hitting new records every year, cybersecurity organizations are not only staying busy but…
Executive Viewpoints April 11
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
CMO Council to Track Brands Boycotting Russia
The CMO Council has begun sharing its list of “Brands Bucking Russia” to highlight the companies withdrawing their…
News March 11
Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings
Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock…
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